Enterprise IT solutions in the UAE, Saudi Arabia and the GCC

The problem

Files end up spread across laptops, shared drives and loose external disks. A single copy on a RAID array is not a backup, and finished projects left on fast storage take space that current work needs.

What PRO TECHnology supplies and does

We help you separate four jobs that are often handled by one device: fast working storage for current projects, backup copies you can restore from, a long-term archive for data you must keep, and cloud collaboration for sharing. We supply the products for each layer and advise on sizing and setup. For the archive layer we also install Disk Archive ALTO on site and support it locally, and for file collaboration we deploy and support Dropbox.

The problem

Macs and iPads often join an organisation built around Windows. Setting each device up by hand is slow, and devices that never enrol in management stay outside IT’s view.

What PRO TECHnology supplies and does

PRO TECHnology was an Apple Authorised Reseller from 2000, and today helps business clients source Mac, iPad and iPhone devices. We plan and set up Apple device management so Macs, iPads and iPhones sit alongside Windows PCs under one console. With Automated Device Enrolment, a device whose serial number appears in your Apple Business or Apple School Manager account can be configured and managed from the moment it is unboxed, according to Apple’s deployment guide. FileWave then delivers settings, apps and updates to Mac and Windows computers and to mobile devices. The same team licenses Adobe apps for Mac and Windows users, supplies LaCie storage for Mac-based creative teams, and supplies, delivers and installs LapCabby trolleys that charge and store class sets of iPads and laptops, with training for the staff who use them.

The problem

Hardware faults and warranty questions stall work, and it is not always clear who handles a given brand locally.

What PRO TECHnology supplies and does

PRO TECHnology’s engineers carry out diagnostics and repairs on site at your premises or at the company’s own service centre in Dubai. The service centre also carries out maintenance, and it handles warranty claims and spare parts for the brands PRO TECHnology distributes. What is covered, whether an engineer can come to your site and how long a repair takes depend on the product, its warranty terms and your location, so confirm them when you enquire.

The problem

Mixed fleets of Mac, Windows, iPad, Android and Chromebook devices often end up managed with several tools, or not at all. Software rollouts, patching and asset counts then depend on manual work.

What PRO TECHnology supplies and does

PRO TECHnology is FileWave’s distributor and partner for the Middle East, and FileWave describes the partnership as covering sales, deployment and local support across the region, including Saudi Arabia. FileWave manages macOS, iOS and iPadOS, tvOS, Windows, Android and ChromeOS from one console, hosted in the cloud or on premises. It deploys software as Filesets, can repair altered or deleted files with its self-healing setting, patches third-party applications and keeps a hardware and software inventory.

The problem

Confidential files leave the building on USB drives and laptops, and drives are reused or retired without a verified wipe. A lost unencrypted drive exposes everything on it.

What PRO TECHnology supplies and does

PRO TECHnology is Kanguru’s exclusive distributor and partner for the Middle East. The division supplies Kanguru hardware-encrypted USB drives, SSDs and hard drives, including FIPS 140-3 validated models, the KRMC console for managing drives remotely, and KanguruClone duplicators that copy and wipe drives in batches. The focus is data held on devices and portable media.

The problem

Adobe licences bought one at a time on personal accounts are hard to track, reassign and budget for, and schools work under different licence rules from companies.

What PRO TECHnology supplies and does

PRO TECHnology is an authorised Adobe reseller for commercial and education licensing and for Acrobat Sign. It quotes team and VIP licensing for companies, and education licensing for accredited schools, colleges and universities. Training covers onboarding and setting up the Adobe Admin Console, the web tool where your administrators manage users and assign licences.